Case Studies : Chat

Challenge: Pet Media Group sought to improve the high latency messaging experience of Sendbird by migrating to a new and more flexible API provider. Strategy: After careful evaluation of top real-time communication providers, PMG chose to migrate from Sendbird to Stream because of its global edge network, flexible SDKs, and superior customer support. Result: Only

Challenge: Nextdoor faced the challenge of maintaining an in-house chat solution that was resource-intensive and lacked desired features. This posed a significant obstacle to fostering user engagement and community interaction, necessitating a more efficient and scalable messaging platform. Strategy: Nextdoor adopted a proactive approach to identify and integrate a suitable messaging solution. Through a one-day

Challenge: Gumtree Australia, a leading marketplace, needed to replace its outdated in-house messaging system with a more efficient and reliable solution. Strategy: After rigorous evaluation, Gumtree selected Stream's chat solution, driven by its user-friendly SDK and AI-powered Auto Moderation capabilities. The integration process involved a dedicated team of developers over seven months, ensuring seamless deployment

Challenge: Little Cinema Digital required a scalable chat solution to support interactive and immersive entertainment experiences for its global partners. Strategy: After leveraging an alternative chat solution for its first two events, Little Cinema Digital found and integrated Stream Chat with a lean development team in under a week. Result: Little Cinema Digital and Stream

Challenge: When Rigi's co-founders created the app, they needed a chat API to expedite their time to market. Rigi developers needed a chat solution that was easy to integrate and scalable enough to support large creator communities while delivering reliable, low-latency performance. Strategy: The Rigi team built a proof-of-concept (PoC) with the chat APIs from

Challenge: Traditional job portals relied heavily on email-centric application processes, often resulting in delayed responses and cumbersome interactions. Glints aimed to differentiate itself by adopting a chat-based interface, allowing job seekers to engage directly with hiring managers in real-time conversations. Strategy: Ying Cong Seah spearheaded Glints' transition towards a chat-based recruitment model, leveraging technologies like

Focused on fostering connections beyond superficial appearances, Jigsaw strategically transitioned from PubNub to Stream Chat to enhance its user experience and seize an opportunity to rebuild its chat functionality from the ground up. This case study delves into the motivations behind this shift, the implementation experience, and the transformative impact on user engagement. About Jigsaw

Challenge: Medecision wanted to help its customers connect with patients faster and provide a more engaging care experience. The company's engineering team began building an in-house chat solution but ran into feature development and scalability issues. Strategy: The Medecision team pivoted away from its in-house build strategy in favor of integrating a ready-made component. They